IB Instance Owner Is Not Updated Correctly For 'Ship Third Party' Logistic Line (Doc ID 1608237.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
Using Third Party logistic feature to send the customer's broken equipment to repair supplier for inspection and repair.

For the 'Return for Repair' scenario, have a Repair type with
pre-repair RMA,
post-repair SHIP,
third party RMA & SHIP configured.

For this RO type, when a broken equipment is sent in from the end customer, it will be received through pre-repair RMA,
then it's sent to the repair supplier through 3rd-party SHIP.
After the repair is done, it's sent back via 3rd-party RMA,
then it's sent to the end customer via post-repair SHIP.

The problem is the instance owner is not updated to the vendor account after the 3rd-party SHIP,
although the instance current location is updated to the vendor bill-to/ship-to.

First suspect this may be related to the IB transaction subtype setup. has tried the following

SAC for,
pre-repair RMA - change owner to Internal
third party SHIP - change owner to External
third party RMA - change owner to Internal
post-repair SHIP - change owner to External

SAC for,
pre-repair RMA - no owner change
third party SHIP - no owner change
third party RMA - no owner change
post-repair SHIP - no owner change

Also checked the IB install parameter 'Ownership Overwrite'. Still no luck.

EXPECTED BEHAVIOR
Expect the instance owner to be updated to the vendor account after the 3rd-party SHIP

STEPS
1. Create SR from Depot Repair to return and ship item
2. For the ship line use 'Action Activity' as Ship_Third_Party and entered  the Account field
3. In IB the owner of instance is not updated with the Account field entered
  

Changes

Cause

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