IB Instance Owner Is Not Updated Correctly For 'Ship Third Party' Logistic Line
(Doc ID 1608237.1)
Last updated on FEBRUARY 03, 2019
Oracle Depot Repair - Version 12.1.3 and later Information in this document applies to any platform.
ACTUAL BEHAVIOR Using Third Party logistic feature to send the customer's broken equipment to repair supplier for inspection and repair.
For the 'Return for Repair' scenario, have a Repair type with pre-repair RMA, post-repair SHIP, third party RMA & SHIP configured.
For this RO type, when a broken equipment is sent in from the end customer, it will be received through pre-repair RMA, then it's sent to the repair supplier through 3rd-party SHIP. After the repair is done, it's sent back via 3rd-party RMA, then it's sent to the end customer via post-repair SHIP.
The problem is the instance owner is not updated to the vendor account after the 3rd-party SHIP, although the instance current location is updated to the vendor bill-to/ship-to.
First suspect this may be related to the IB transaction subtype setup. has tried the following
SAC for, pre-repair RMA - change owner to Internal third party SHIP - change owner to External third party RMA - change owner to Internal post-repair SHIP - change owner to External
SAC for, pre-repair RMA - no owner change third party SHIP - no owner change third party RMA - no owner change post-repair SHIP - no owner change
Also checked the IB install parameter 'Ownership Overwrite'. Still no luck.
EXPECTED BEHAVIOR Expect the instance owner to be updated to the vendor account after the 3rd-party SHIP
STEPS 1. Create SR from Depot Repair to return and ship item 2. For the ship line use 'Action Activity' as Ship_Third_Party and entered the Account field 3. In IB the owner of instance is not updated with the Account field entered
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