Credit Reference Letter - Unresolved Cash is Incorrectly Added to Amount Owing
(Doc ID 1608395.1)
Last updated on FEBRUARY 19, 2019
Oracle Credit Management - Version 12.1.3 and later Information in this document applies to any platform.
When running the Credit Reference option in Oracle Credit Management, the 'Amount Owing' value, is adding the Unresolved Cash, instead of subtracting it.
This is because of a change made to the way receipts are shown in ar_trx_bal_summary. Previous bugs changed that to a positive value. So the formula should be changed to subtract this value.
Example: The open invoices amount is $100, and an unapplied receipt for $75. Account Details and Aging shows customer owing = 75, which is correct. But the credit reference letter adds the value as follows:
High Credit 100 Amount Owing 175
Steps to Reproduce:
Responsibility: Credit Management Super User Navigation:
Submit Credit Reference Letter The Amount Owing is > than the actual balance of the customer.
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