Account Number Becomes Mandatory Field When Creating An Account From OCO (Doc ID 1608445.1)

Last updated on JUNE 19, 2017

Applies to:

Oracle Customers Online - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

From Customers Online Superuser responsibilty, click on "Customers" tab.
Search for and select/click on resulting customer name.
Go to Accounts and click Create Account. Resulting the Account number
as a mandatory field, which is a problem because you don't need to enter
the account number when you create a customer account in Receivables
and you have automatic numbering turned on.

System Options window does have check box "Automatic Customer Numbering" checked

Log onto Receivables to create a customer, no need to enter the Customer Number

The OCO create account about this page shows:
  /oracle/apps/imc/customer/account/createupdate/webui/IMCAuCreateCustAccount 120.3

Cause

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