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Life Event Collapsing Rules Are Not Working "User intervention required. Multiple life events occurred on the same day." (Doc ID 1608684.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP6 and later
Information in this document applies to any platform.

Symptoms


When the following life events occur on the same day, Collapsing Rules are not working.

User gets the message when trying to process life events:

 "User intervention required. Multiple life events occurred on the same day"


Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Enter and Maintain and create a new employee record.

The following life events are triggered with the same Occurred Date:

3. Attempt to process the life events expecting Location Change to be the winner.

Error occurs.

Cause

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In this Document
Symptoms
Cause
Solution
References


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