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Message Component Not Rendering Correctly After Creating SR From An EMail (Doc ID 1608979.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Email Center - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

Email Center Agents notice that following the creation of a Service Request from an eMail the eMail Center Message Component screen does not render correctly. There is a Browser error and the functionality of the Message Component stops working.

Solution

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