Universal Work Queue: Error While Accessing Service Request-task-APP-JTF-210616
(Doc ID 1608981.1)
Last updated on MARCH 18, 2019
Applies to:Oracle Universal Work Queue - Version 12.0.6 and later
Information in this document applies to any platform.
Agents reports the following error when trying to access Tasks in UWQ
APP-JTF-210616 : An application error has occured. Please contact your support administrator/
Details of the error:
Gridname : SR_TASK_GRID.GRID_ITEM
Datasource : CS_SERVICE_TASKS
Please specify a valid search range
This error is not cleat to users
The following errors occurs when accessing restricted Tasks(responsibility mapped)
Navigation: Universal Work queue
1. Switch on the security to standard
2. Open the Universal Work queue
3. Select a task and double click to open the service request
4. The reported error comes up for Tasks linked to SR's that the user does not have permission to open
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