My Oracle Support Banner

Universal Work Queue: Error While Accessing Service Request-task-APP-JTF-210616 (Doc ID 1608981.1)

Last updated on NOVEMBER 07, 2024

Applies to:

Oracle Universal Work Queue - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

Agents reports the following error when trying to access Tasks in UWQ

APP-JTF-210616 : An application error has occured. Please contact your support administrator/
 
Details of the error:
 
Gridname : SR_TASK_GRID.GRID_ITEM
Datasource : CS_SERVICE_TASKS
 
Please specify a valid search range

This error is not cleat to users

The following errors occurs when accessing restricted Tasks(responsibility mapped)                                    
                                         
Responsability: Service                                          
Navigation: Universal Work queue                                
 
1. Switch on the security to standard                          
2. Open the Universal Work queue                                
3. Select a task and double click to open the service request  
4. The reported error comes up for Tasks linked to SR's that the user does not have permission to open   

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.