Universal Work Queue: Error While Accessing Service Request-task-APP-JTF-210616 (Doc ID 1608981.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Universal Work Queue - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

Agents reports the following error when trying to access Tasks in UWQ

APP-JTF-210616 : An application error has occured. Please contact your support administrator/
 
Details of the error:
 
Gridname : SR_TASK_GRID.GRID_ITEM
Datasource : CS_SERVICE_TASKS
 
Please specify a valid search range

This error is not cleat to users

The following errors occurs when accessing restricted Tasks(responsibility mapped)                                    
                                         
Responsability: Service                                          
Navigation: Universal Work queue                                
 
1. Switch on the security to standard                          
2. Open the Universal Work queue                                
3. Select a task and double click to open the service request  
4. The reported error comes up for Tasks linked to SR's that the user does not have permission to open   

Cause

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