Customers Workbench: Cannot Search Customers By Customer Classification (Doc ID 1609100.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Cannot Search Customers By Customer Classification. 

In Customers Search Page, the data will be searched when you search the following patterns

Responsibility:  Receivables
Navigation:  Customers > Customers

Pattern1:
Customer: E%
Address Line 1 : A%

Pattern2:
Customer: E%
Customer Class : ERIC_TEST1

However, the data can not be searched as below.

Pattern3:
Customer: E%
Address Line 1 : A%
Customer Class : ERIC_TEST1

The Customer Class setup information:
Code Meaning Description Tag From Enabled
ERIC_T1 ERIC_TEST1 ERIC For Test Y 2010/06/06 Checked

Cause

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