Profile Option "Customer Care: Default the First Customer Account in Contact Center Header" Not Working
(Doc ID 1609401.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Customer Care - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On 12.1.3, Contact Center form:
Find that the profile option 'Customer Care: Default the First Customer Account in Contact Center Header' is not doing anything.
If the profile is set as 'None' and a customer is queried on the Contact Center header, the account number is still defaulting.
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