My Oracle Support Banner

The Field Service Map Does Not Show Unresolved Tasks Until The Tab Is Selected (Doc ID 1609845.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle Field Service - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.2

Then selecting tasks in the Dispatch center form to view on the map,   If any tasks have unresolved addresses they are not immediately displayed under the unresolved tab.
The user has to click on the tab in order for the list of unresolved tasks to be displayed.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the Dispatch Center form.
2. Select tasks to display on the map.
3. View tasks on the map..
4. Unresolved tasks section on the map is blank.
5. Select directions tab
6. Select unresolved tab again. tasks are now displayed.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.