Depot Repair: Receipt Update Program Does Not Update The RMA Lines If The Related Sales Order Was Submitted From Charges UI (Doc ID 1609913.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Logistics Management

ACTUAL BEHAVIOR
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For a particular Repair Order, the RMA Line is still shown in 'Entered' status, while the corresponding Sales Order is already closed.


STEPS
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The issue can be reproduced at will with the following steps:
1. Open Repair Order form.

2. Click the Update Logistics button.

Cause

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