Unable To Create Auto Tasks Through Templates (Doc ID 1610415.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.6 version, Create Service Request

When trying to create automatic tasks by using the Tasks Templates option the following error occurs:

Error

no resources found. Please try again.
API Error (CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_resource): Unable to automatically assign task owner.

Steps to Replicate

The issue can be reproduced at will with the following steps:

> Enable Auto Task Creation through the tasks template

> Set the values for the below profiles :

INC_DEFAULT_INCIDENT_TASK_OWNER
INC_DEFAULT_INCIDENT_TASK_OWNER_TYPE

> Try to create service requests by passing the values which have been provided in the task templates.

Error occurs.

Cause

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