Unable To Create Auto Tasks Through Templates
Last updated on MARCH 08, 2017
Applies to:Oracle Customer Support - Version 12.0.6 and later
Information in this document applies to any platform.
On : 12.0.6 version, Create Service Request
When trying to create automatic tasks by using the Tasks Templates option the following error occurs:
no resources found. Please try again.
API Error (CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_resource): Unable to automatically assign task owner.
Steps to Replicate
The issue can be reproduced at will with the following steps:
> Enable Auto Task Creation through the tasks template
> Set the values for the below profiles :
> Try to create service requests by passing the values which have been provided in the task templates.
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