Spares Management - Part Requirement Shows Different Address Than Ship To Address Mentioned In Service Request (Doc ID 1610461.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On :  11.5.10.2 version, Miscellaneous Issues

ACTUAL BEHAVIOR  
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From a task within a Service Request for Party A it is not possible to select the Ship To address for Party B - even though that Party and ship to is showing in the Service Request Ship To Address section.

EXPECTED BEHAVIOR
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Expect to be able to use the SR ship to address in the Parts Requirement form

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Service Request for Party A
2. In the Contacts/Addresses tab of the Service Request select Ship To Address = Party B
3. Create a Task. click on Parts Button
4. Select the "Customer" radio button.
5. Address showing is for Party A. Cannot select Address for Party B

Cause

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