Spares Management - Part Requirement Shows Different Address Than Ship To Address Mentioned In Service Request

(Doc ID 1610461.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version to [Release 11.5]
Information in this document applies to any platform.


On : version, Miscellaneous Issues

From a task within a Service Request for Party A it is not possible to select the Ship To address for Party B - even though that Party and ship to is showing in the Service Request Ship To Address section.

Expect to be able to use the SR ship to address in the Parts Requirement form

The issue can be reproduced at will with the following steps:
1. Create a Service Request for Party A
2. In the Contacts/Addresses tab of the Service Request select Ship To Address = Party B
3. Create a Task. click on Parts Button
4. Select the "Customer" radio button.
5. Address showing is for Party A. Cannot select Address for Party B


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