Last updated on SEPTEMBER 02, 2016
Applies to:Oracle Trade Management - Version 22.214.171.124 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Unable to submit Claim with Positive and Negative lines for Approval for non-promotional claim, deductions, overpayments and manual claims
The issue can be reproduced at will with the following steps:
1. Deduction Claim is created when applying cash receipt in AR
2. Navigate to Trade Management Claims --> Lines region and entered Positive and Negative lines with net amount equal to deduction claim amount
3. Updated settlement method to Credit Memo - On Account
4. When trying to submit the claim for approval, encountering the error message - Claim Lines cannot have both positive and negative line amount.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms