Claim Approval Error: "Claim Lines cannot have both positive and negative line amount" (Doc ID 1610717.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

Unable to submit Claim with Positive and Negative lines for Approval for non-promotional claim, deductions, overpayments and manual claims

The issue can be reproduced at will with the following steps:

1. Deduction Claim is created when applying cash receipt in AR
2. Navigate to Trade Management Claims --> Lines region and entered Positive and Negative lines with net amount equal to deduction claim amount
3. Updated settlement method to Credit Memo - On Account
4. When trying to submit the claim for approval, encountering the error message - Claim Lines cannot have both positive and negative line amount.


Cause

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