R11i: AR: Receipts Workbench - SEPA: Mandate is Not Shown in Direct Debit Print Remittance (Doc ID 1610953.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

Mandate not selected in SEPA Direct Debit process

After creating a mandate for a particular customer the direct debit process for SEPA does not pick up the Debit Authorization Ref information for DIRECT DEBIT PRINT REMITTANCE.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to create direct debit file for the bank. Required for SEPA

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms