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Service Requests Created In Oracle Tele Service SR Form Not Accessible In EAM To Create Work Orders (Doc ID 1611169.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.

Goal

12.1.1

Customer reports that no SR's created with eAM parameters could be seen in the Work Order Form in eAM. Lov remains empty and the view eam_service_request_details_v shows no values
 

Solution

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