My Oracle Support Banner

Service Requests Created In Oracle Tele Service SR Form Not Accessible In EAM To Create Work Orders (Doc ID 1611169.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.



Customer reports that no SR's created with eAM parameters could be seen in the Work Order Form in eAM. Lov remains empty and the view eam_service_request_details_v shows no values


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.