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Dispatch Center: Supplier Resources From Service Contract Not Selected By Scheduler (Doc ID 1611183.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Scheduler - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On 12.1.2:

ACTUAL BEHAVIOR
---------------
Trying to schedule tasks based on contracts preferred resources. But the plan options only show employees, not supplier contacts.
When scheduling with (just) territory qualifiers, the supplier resources do come up (as they are also assigned to a territory for testing purposes)

EXPECTED BEHAVIOR
-----------------------
expect the preferred resources to come up as scheduling options wether they are supplier contacts or employees

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a service contract with preferred contacts in the coverage (employee and supplier contact)
2. create SR that is covered by the service contract
3. create field service task
4. Go to dispatch center and scheduler the task, selecting 'only' the Contracts for source
5. See that only the employee resource is returned


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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