After Upgrade from 11i to R12 the Vendors/Suppliers are showing up in the Contact Center Customer LOV

(Doc ID 1611345.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.


After upgrading to R12.1.3 Vendors are appearing on the Contact Center form. The upgrade process moved vendor records in HZ_PARTIES and it was not the intention of the business design. There has to be a either a profile option or something if there is no column that distinguishes the vendor and the customer. 


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