UWQ Pending/Complete Nodes are Erased After IEX: Populate UWQ Summary Table Program is Run (Doc ID 1611864.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When moving delinquencies or broken promises to the UWQ sub nodes (Pending/Complete), the data either doesn't show in the sub nodes, or is wiped out when the IEX: Populate UWQ Summary Table program is run.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collectors Work Queue

  1. Move either a Broken Promise, or a Delinquent customer\account\site to the Pending\Complete node using the 'Show in UWQ as Pending' (or complete) option.
  2. View the UWQ to see if the numbers are updated.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms