UWQ Pending/Complete Nodes are Erased After IEX: Populate UWQ Summary Table Program is Run
Last updated on OCTOBER 24, 2017
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When moving delinquencies or broken promises to the UWQ sub nodes (Pending/Complete), the data either doesn't show in the sub nodes, or is wiped out when the IEX: Populate UWQ Summary Table program is run.
Steps to Reproduce:
Responsibility: Collections Agent
Navigation: Collectors Work Queue
- Move either a Broken Promise, or a Delinquent customer\account\site to the Pending\Complete node using the 'Show in UWQ as Pending' (or complete) option.
- View the UWQ to see if the numbers are updated.
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