My Oracle Support Banner

UWQ Pending/Complete Nodes are Erased After IEX: Populate UWQ Summary Table Program is Run (Doc ID 1611864.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When moving delinquencies or broken promises to the UWQ sub nodes (Pending/Complete), the data either doesn't show in the sub nodes, or is wiped out when the IEX: Populate UWQ Summary Table program is run.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collectors Work Queue

  1. Move either a Broken Promise, or a Delinquent customer\account\site to the Pending\Complete node using the 'Show in UWQ as Pending' (or complete) option.
  2. View the UWQ to see if the numbers are updated.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.