UWQ Pending/Complete Nodes are Erased After IEX: Populate UWQ Summary Table Program is Run

(Doc ID 1611864.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


When moving delinquencies or broken promises to the UWQ sub nodes (Pending/Complete), the data either doesn't show in the sub nodes, or is wiped out when the IEX: Populate UWQ Summary Table program is run.

Steps to Reproduce:

Responsibility: Collections Agent
: Collectors Work Queue

  1. Move either a Broken Promise, or a Delinquent customer\account\site to the Pending\Complete node using the 'Show in UWQ as Pending' (or complete) option.
  2. View the UWQ to see if the numbers are updated.


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