Forgot Password Link Is Redirecting Users To The External Login Entrance After Reset Request (Doc ID 1612158.1)

Last updated on FEBRUARY 23, 2023

Applies to:

Symptoms

Internal users can reset password by clicking on "Forget Password" link after giving user name.
They receive email workflow notification with the reset password URL and are able to reset password
but when they press OK button for confirmation they are redirected to the External Login page instead of the Internal URL.

External users that access the System do not have this problem.
They are redirected correctly to external URL after resetting password.
Internal servers in non DMZ are only allowed to access internally.


STEPS
------------
The issue can be reproduced at will with the following steps:

1. Go to http://<host1.domain>:<port> (Internal URL)
2. Click on Login Assistance link on Login page
3. Enter User Name then click on Forget Password button
4. Click on Reset URL link on the received email notification
5. Change the password then click on OK button to go back to Login page,
=> it redirects to the External server URL (http://<host2.domain>:<port> ) instead of Internal Login page
 

Cause

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