Release Management (RLM) - Sales Order Lines have Workflow ORA-20001: OE_Shipping_WF.Shipping_Activity Error (Doc ID 1612175.1)

Last updated on MAY 11, 2017

Applies to:

Oracle Release Management - Version 11.5.10.2 and later
Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Order lines which are stuck in Booked status with workflow at Ship - Line, Manual Ship Exception Error.
Delivery detail id's are not generated for the errored lines. This is only ocurring for the RLM orders only. 

 

The following error is seen after releasing from Release Management:

ORA-20001:
OE_Shipping_WF.Shipping_Activity(OEOL, XXXXX, XXX, N, XXXXXX, XXXXX, XXXXX)
Wf_Engine_Util.Function_Call(OE_SHIPPING_WF.START_SHIPPING, OEOL, XXXXXXX, XXXXXX, RUN)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1 Release orders from release management.
2.Query the order from Order management
3. See Lines stuck in Booked status.

Cause

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