Error "This Record in Table HZ_PARTIES Cannot Be Locked " when Updating the Relationships.
(Doc ID 1613165.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle Sales - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, TCA Integration
In OCO & Sales Dashboard, got an error for some customers, when updating the
business relationship .
ERROR
-----------------------
This record in table hz_parties cannot be locked as it has been updated by
another user.
STEPS
---------------------------------------------------------
The issue can be reproduced at will with the following steps:
1. Sales Dashboard > Customer hyperlink
2. Search customer > click customer to open
3. click Business Relationship tab > update existing relationship
4. click Apply button
5. Same steps from OCO UI
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |