Customers Workbench: Attempting a Simple Search for a Customer with Special Characters (Example: German "ß") and Have No Results

(Doc ID 1613359.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

Attempting to perform a simple search for a customer with special characters (GERMAN 'ß') and find no results are found.

"ß" is being interpreted as ss and no german/austrian customer searched by "ß" is found ...

AFTER the DQM Search is enabled (set profile "HZ: Enable DQM Party Search" to Yes ) you can search under simple and advanced search with %ß%

When simple search for that with Genieß% > no results return
When simple search for that customer with Genie% -> returns the customer

Activating DQM and then searching allows the results to be retrieved. However, you do not was to enable DQM

Cause

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