Customers Workbench: Attempting a Simple Search for a Customer with Special Characters (Example: German "ß") and Have No Results
(Doc ID 1613359.1)
Last updated on JULY 12, 2017
Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.
Attempting to perform a simple search for a customer with special characters (GERMAN 'ß') and find no results are found.
"ß" is being interpreted as ss and no german/austrian customer searched by "ß" is found ...
AFTER the DQM Search is enabled (set profile "HZ: Enable DQM Party Search" to Yes ) you can search under simple and advanced search with %ß%
When simple search for that with Genieß% > no results return
When simple search for that customer with Genie% -> returns the customer
Activating DQM and then searching allows the results to be retrieved. However, you do not was to enable DQM
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.