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Return Excess Parts Receives An Error 'No concurrent manager is defined to process this request' (Doc ID 1613641.1)

Last updated on AUGUST 08, 2018

Applies to:

Oracle Spares Management - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On :  11.5.10.2

When attempting to return Excess parts from the Field Service Technician Portal Dashboard the following error occurs.

ERROR
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Message not found. Application: CSP, Message Name: CSP_TRNS_FAILED_ITEM. Tokens: ITEM_NUM = 02350174; TRANS_ERROR = The transaction failed because there was an error. Transaction processor error. No concurrent manager is defined to process this request, so it cannot be processed. Contact your system administrator to define a concurrent manage.;



STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Field Service Technician Portal
2. Click on Return Excess Parts
3. Select a line
4. Click 'next' twice
5. Select a destination organization, subinventory and carrier
6. Click Finish -> get the error

Cause

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