Salesperson Team eMail Address is Not Visible in Service Contracts. (Doc ID 1613802.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

The need is to create a Salerep Team via CRM Resource Manager and hope for it to be used in Service Contracts.
The idea is to assign a team as salesperson.

However while authoring the contract, It is not possible to find the team created.


Steps To Reproduce

A. Team Setup
CRM Administrator --> Team --> New Team --> Adder two employees/resources and assign the role salesrep.

B. Service Contracts Manager-->New Contract--> Enter the header details-->
Under the party roles tab select salesperson and try to select the team created. It is not possible to find it.

Question: How can this be achieved?  Is this feasible at all? Can we Get a Team on The Contract With The Role Salesperson?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms