Service Request Form: Task Details Form Opened From Task Tab Is Defaulting 'Contacts' Tab Instead of 'Resources' tab (Doc ID 1614070.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.0 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

On 12.1.3, Service Request form:

The Task Details form opened with the More button has the Contacts Tab as
default, and not the Resources tab.

In 11i the default tab is the Resources tab.

The Task Manager standalone form defaults also to Resources tab


Navigation steps:
Create a service request
Create a task using the task template against the SR
Assign the task to Employee resource
Click on More button
The task details form shown the default tab as "Contacts" instead of "Resources"


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms