Cancelled PO Does Not Send Email Notification To Supplier (Doc ID 1614284.1)

Last updated on MARCH 31, 2023

Applies to:

Symptoms

After upgrading from 12.0.6 you observe that there is a change in functionality such that the cancel PO feature in Oracle Purchasing does not initiate PO Approval Workflow, meaning that no email is sent to Web Supplier contacts after a PO is cancelled

It is expected that after a PO is cancelled the PO Approval Workflow will launch so that web supplier contacts will be notified about the PO Cancellation

STEPS
The issue can be reproduced at will with the following steps:
1. For web supplier PO, cancel PO via Buyer Work Center (BWC) or PO Summary > Tools > Cancel
2. Cancellation is successful, but no workflow is initiated and web supplier contacts are not notified

Changes

Cause

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