Checking for Duplicate Service Requests Not Working
(Doc ID 1614401.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.
Customer reports that the Duplicate SR checking is not working. Also there is an error message :
'CS_SR_DUPLICATE_CHECK_V was invalid'
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