Checking for Duplicate Service Requests Not Working (Doc ID 1614401.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.

12.1.1

Customer reports that the Duplicate SR checking is not working. Also there is an error message :

'CS_SR_DUPLICATE_CHECK_V was invalid'

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