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On Find Service Request Form Advanced Search DATE Parameters Are Not Recognized (Doc ID 1614554.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.2 version, Service Request Form

When attempting to perform a search in the Find Service Request Advanced tab and using a search parameter that is DATE (like Created On, Respond By, Last Modified, etc.),
the following error occurs.

ERROR
-----------------------
"Please enter at least one search parameter."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Find Service Request form and select the Advanced tab
2. In the Advance tab select an Item that is DATE like "Created On"
3. Enter a condition like ">=" and a Value like 15-JAN-2007
4. Click the Search button and the reported error message is displayed


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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