On Find Service Request Form Advanced Search DATE Parameters Are Not Recognized
(Doc ID 1614554.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.2.2 and later
Information in this document applies to any platform.
On : 12.2.2 version, Service Request Form
When attempting to perform a search in the Find Service Request Advanced tab and using a search parameter that is DATE (like Created On, Respond By, Last Modified, etc.),
the following error occurs.
"Please enter at least one search parameter."
The issue can be reproduced at will with the following steps:
1. Go to Find Service Request form and select the Advanced tab
2. In the Advance tab select an Item that is DATE like "Created On"
3. Enter a condition like ">=" and a Value like 15-JAN-2007
4. Click the Search button and the reported error message is displayed
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