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Duplicate Contacts Are Shown In The Customer Contact LOV When Entering A Sales Order (Doc ID 1614630.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customer Usage

ACTUAL BEHAVIOR
---------------
Duplicate contacts are shown in the Customer Contact LOV when entering a sales order even after applying <Patch.12932962:R12.ONT.B> which was to have corrected this issue.

EXPECTED BEHAVIOR
-----------------------
Expect to see one entry for each contact.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Orders, Returns> Quick Sales Orders
2. Enter a customer who has more than one contact, and also have offices in more than one op unit.
3. Click LOV for ship-to contact and you will see all contacts, regardless of operating unit.



Cause

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In this Document
Symptoms
Cause
Solution
References


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