Duplicate Contacts Are Shown In The Customer Contact LOV When Entering A Sales Order (Doc ID 1614630.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customer Usage

ACTUAL BEHAVIOR
---------------
Duplicate contacts are shown in the Customer Contact LOV when entering a sales order even after applying <Patch.12932962:R12.ONT.B> which was to have corrected this issue.

EXPECTED BEHAVIOR
-----------------------
Expect to see one entry for each contact.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Orders, Returns> Quick Sales Orders
2. Enter a customer who has more than one contact, and also have offices in more than one op unit.
3. Click LOV for ship-to contact and you will see all contacts, regardless of operating unit.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms