In Sourcing Award When Click Submit For Approval After Save Award, An Internal Error Has Occurred. (Doc ID 1614644.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Sourcing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Awards

In sourcing award when click Submit for approval after Save award, An internal error has occurred.

ERROR
-----------------------
An internal error has occurred. Please contact System Administrator.

or

Diagnostics may show the following error
java.lang.NullPointerException  at oracle.apps.pon.award.approval.server.ApproverListAMImpl.getFndUserName(ApproverListAMImpl.java:1775)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Award Summary Status: Award in process
2. click Submit for approval after Save award
get error:
An internal error has occurred. Please contact System Administrator.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot approve award

Cause

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