Depot Repair - Unable To Process Logistics Lines After Applying Patch Patch 17792179:R12.CSD.B (Doc ID 1614730.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Logistics Management

When attempting to process the logistics line on a Depot Repair order the following error occurs.

Error

 The system cannot find a valid account for the specified Bill-To / Ship-To address and Operating unit.

The Order is not created.

The error can occur after application of Patch 17792179:R12.CSD.B.

An RMA can be processed without error in Order Management.

Steps To Reproduce

  1. Create a Service Request and Repair Order. Return and Ship lines are created
  2. Attempt to Auto Process the Return Line to Booked.
  3. Error is thrown.

 

Cause

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