After Partial Registration of a Employee User, CRM Admin is Unable to Assign Account During Approval

(Doc ID 1614829.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iStore - Version 12.1.3 and later
Oracle Common Applications - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

There is an existing FND user tied to an employee, not yet a registered iStore user.
This user logs into the iStore Customer UI and creates a cart and begins to checkout.
  Based on the user information gathered, the system displays the user registration page.
  The user selects the user type 'Register as a user of an existing company' (IBE_BUSINESS_USER).
  User submits a registration request with the registry Id.

When the CRM approver tries to approve the user,
  the 'Assign Accounts' page is not available (ie never displayed).

Note:
   - If the Primary User on the account approves this user (from iStore profile link > administration > pending approvals),     they are able to assign accounts successfully.
   - If the FND user had not been associated with an employee,
    the CRM approver would see the 'Assign Accounts' page as expected.


 

Cause

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