After Partial Registration of a Employee User, CRM Admin is Unable to Assign Account During Approval
Last updated on MARCH 08, 2017
Applies to:Oracle iStore - Version 12.1.3 and later
Oracle Common Applications - Version 12.2.3 and later
Information in this document applies to any platform.
There is an existing FND user tied to an employee, not yet a registered iStore user.
This user logs into the iStore Customer UI and creates a cart and begins to checkout.
Based on the user information gathered, the system displays the user registration page.
The user selects the user type 'Register as a user of an existing company' (IBE_BUSINESS_USER).
User submits a registration request with the registry Id.
When the CRM approver tries to approve the user,
the 'Assign Accounts' page is not available (ie never displayed).
- If the Primary User on the account approves this user (from iStore profile link > administration > pending approvals), they are able to assign accounts successfully.
- If the FND user had not been associated with an employee,
the CRM approver would see the 'Assign Accounts' page as expected.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms