My Oracle Support Banner

12.0: After Partial Registration of a Employee User, CRM Admin is Unable to Assign Account During Approval (Doc ID 1614829.1)

Last updated on MARCH 06, 2019

Applies to:

Oracle iStore - Version 12.0.6 to 12.0.6 [Release 12.0]
Oracle Common Applications - Version 12.0.6 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

There is an existing FND user tied to an employee, not yet a registered iStore user.
This user logs into the iStore Customer UI and creates a cart and begins to checkout.
  Based on the user information gathered, the system displays the user registration page.
  The user selects the user type 'Register as a user of an existing company' (IBE_BUSINESS_USER).
  User submits a registration request with the registry Id.

When the CRM approver tries to approve the user,
  the 'Assign Accounts' page is not available (ie never displayed).

Note:
   - If the Primary User on the account approves this user (from iStore profile link > administration > pending approvals),  they are able to assign accounts successfully.
   - If the FND user had not been associated with an employee,
    the CRM approver would see the 'Assign Accounts' page as expected.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.