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Service Request forms: Errors Saving SR - CS_ServiceRequest_UTIL.call_internal_hook CSL_CS_INCIDENTS_ALL_ACC_PKG (Doc ID 1614939.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Oracle Mobile Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 -

When attempting to save a Service Request in the Service Request form or in the Contact Center > Service Request tab, the following error occurs.



Steps:

(R) Service
(N) Service Requests > Create Service Requests
(N) Customer Management > Contact Center > Service Requests tab.

- Enter details
- Attempt to save

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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