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Unable To Enter Counter Reading Via SR Forms Nor Debrief Form (Doc ID 1615184.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

The Capture Counter Reading form that is launched from the SR form and the Debrief form is read only.
These forms used to be enabled to enter new counter reading

Expected Behavior
Expect to be able to enter counter readings in this form

Steps to Reproduce
The issue can be reproduced at will with the following steps:
- Navigate to Service Responsibility
Scenario #1
- Create Service Request for an instance that has counter
- Navigate to Menu -> Tools 2 -> Counter Capture
- The Counter Reading Capture form is read-only

Scenario#2
- Navigate to Service Responsibility
- Create Service Request for an instance that has counter
- Create a task -> Assign task to field engineer
- Click on 'Debrief' button
- Click on 'Counter' button
- The Counter Reading Capture form is read-only

Cause

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