"'Download physical content files with metadata" Fails With: Unable to download. Unable to open the internet site.... (IE) (Doc ID 1615185.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP6 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP6 version, TEST, Content Admin

After pushing the icon 'Download physical content files with metadata' in Internet Explorer 8, the following error occurs:

ERROR
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Unable to download.

Unable to open the internet site. The requested site is either unavailable or cannot be found.
Please try again later.


STEPS
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The issue can be reproduced at will with the following steps:
1. (resp.): Oracle Learning Management Administrator > Content Administration
2. Navigate to a learning object and push the icon 'Download physical content files with metadata'


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, learning administrators cannot download content from the content server whereas the icon suggests that it can be downloaded, thus creating confusion.

Cause

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