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"'Download physical content files with metadata" Fails With: Unable to download. Unable to open the internet site.... (IE) (Doc ID 1615185.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP6 and later
Information in this document applies to any platform.


On : 12.1 HRMS RUP6 version, TEST, Content Admin

After pushing the icon 'Download physical content files with metadata' in Internet Explorer 8, the following error occurs:

Unable to download.

Unable to open the internet site. The requested site is either unavailable or cannot be found.
Please try again later.

The issue can be reproduced at will with the following steps:
1. (resp.): Oracle Learning Management Administrator > Content Administration
2. Navigate to a learning object and push the icon 'Download physical content files with metadata'

The issue has the following business impact:
Due to this issue, learning administrators cannot download content from the content server whereas the icon suggests that it can be downloaded, thus creating confusion.


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In this Document

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