Sales Order form: "Get Ship Method/Choose Ship Method" Between EBS And OTM Fails: "Failed To Rate Shipments" (Doc ID 1615319.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

While in the sales order form, user enters an order line and then Right clicks and selects Shipment--Get Ship Method or Choose Ship Method.
This "Get Ship Method" or "Choose Ship Method" action between EBS and OTM fails with: "Failed to rate shipments". The debug file shows the following error:


Other Details
==> Issue is consistent across all orders with the error "Failed to rate shipments" in the log file.
==> Issue occurs for both internal and standard orders. In both cases the error is the same.
==> Still get error "Failed to rate shipments" in the log file even after order booking.
==> Currency is USD in both applications.
==> Customer IDs are available in OTM

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Quick Sales order
2. Query for order
3. Cursor on Header
4. Right click and select Shipment--Get Ship Method.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rate the shipments

Cause

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