iStore Error: "The Sold-To contact for this customer is inactive. Invalid contact for given customer account." While Trying To Add Item To Cart (Doc ID 1615792.1)

Last updated on JULY 11, 2022

Applies to:

Symptoms

When attempting to add items to cart, the following error occurs.

ERROR
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The Sold-To contact for this customer is inactive. Please choose a different Sold-To contact.
Invalid contact for given customer account.


STEPS
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The issue can be reproduced at will with the following steps:
1. Login as B2B
2. Launch direct item entry page
3. Enter items
4. Press Add to cart > Error

Cause

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