PHONE INFO MISSING ON AUTO SR'S CREATED FROM EMAIL CENTER (Doc ID 1615985.1)

Last updated on FEBRUARY 05, 2014

Applies to:

Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.6 version, Setup and Configuration

Issue:

When creating a service request through email, the Contact phone details are not coming up on the Service Request form.

Steps to reproduce:

The issue can be reproduced at will with the following steps:
1. Send an email to an account in email center
2. The SR gets created without the contact phone number


Cause

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