Phone Info Missing On Auto SR's Created From Email Center
(Doc ID 1615985.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Email Center - Version 12.0.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.0.6 version, Setup and Configuration
Issue:
When creating a service request through email, the Contact phone details are not coming up on the Service Request form.
Steps to reproduce:
The issue can be reproduced at will with the following steps:
1. Send an email to an account in email center
2. The SR gets created without the contact phone number
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |