Phone Info Missing On Auto SR's Created From Email Center
(Doc ID 1615985.1)
Last updated on JULY 14, 2020
Applies to:Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.
On : 12.0.6 version, Setup and Configuration
When creating a service request through email, the Contact phone details are not coming up on the Service Request form.
Steps to reproduce:
The issue can be reproduced at will with the following steps:
1. Send an email to an account in email center
2. The SR gets created without the contact phone number
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