Unable to Enter a Subscription Duration of Less than One Month on a Sales Order Line

(Doc ID 1616269.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.2.2 and later
Information in this document applies to any platform.


On : 12.2.2 version,
When entering a Sales Order line for a Subscription Item the Duration of the Subscription is being changed immediately after being entered by the user.

Expect the duration to remain as entered.

The issue can be reproduced at will with the following steps:
1. Enter a Sales Order line for a Subscription Item with the following Dates:
  Service Start Date: 23-Dec-2013
  Service End Date: 30-Dec-2013
2. As soon as you tab from the End Date field it will be updated to 22-Jan-2014
  and the Service Duration and Service Period fields are populated with 1 and
  Month respectively.

The issue has the following business impact:
Due to this issue, users cannot enter the duration of the Subscription as required.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms