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Can A Relationship To All Parties Be Created in the Service Module Similar to the Customer Relationship System Parameter in Order Management? (Doc ID 1616644.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Order management includes a system parameter, 'Customer Relationship', which can be set to All Customers and allows the use of any Bill To party with any other Party.
Does the CRM, Service module have a similar feature to allow a relationships to exist to all customers?
 

Solution

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Goal
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