Customer Search Returns No Results When Bill to Search on Account Number, but Returns when Search on Account Search (Doc ID 1616729.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When using a Bill to search, to search on Account Number, the search returns no rows if both active, and inactive sites exist. 
However, the Account is returned, if using the Account search.

APP-IEX-240445: Query caused no records to be retrieved

Steps to Reproduce:
Responsibility
: Collections Agent
Navigation
: Search

  1. Search on a customer account, using the bill to search, and the account has active, and inactive sites.

Cause

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