Customer Search Returns No Results When Bill to Search on Account Number, but Returns when Search on Account Search
Last updated on JANUARY 03, 2018
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When using a Bill to search, to search on Account Number, the search returns no rows if both active, and inactive sites exist.
However, the Account is returned, if using the Account search.
APP-IEX-240445: Query caused no records to be retrieved
Steps to Reproduce:
Responsibility: Collections Agent
- Search on a customer account, using the bill to search, and the account has active, and inactive sites.
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