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Unit Price not Calculated on Covered Product Subline when Authoring a Service Contract (Doc ID 161711.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Create a Service Contract and add a Covered Product subline. The Quantity and UOM appear in the Pricing subtab, but the Unit Price does not. Instead, the Unit Price field is greyed out and the Final Price must be manually entered.

When the contract is submitted for approval, the QA Check returns the following error:

'CHECK REQUIRED VALUES OKS, Check Required Values for OKS, Error, 2 Covered product UOM code and values should be entered.'

Note: The price will be populated ONLY if the level is covered product. You must enter the unit price for Covered Item, Covered Site, etc.

Cause

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