Last updated on SEPTEMBER 06, 2016
Applies to:
Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On Applications 12.1.3 :
Preventive Maintenance Generate Service Requests and Tasks is erroring
Errors
MESSAGE: Processing Effectivity===354115
MESSAGE: Processing Instance Number=309136
MESSAGE: before calling cs_servicerequest_pub.Create_ServiceRequest API
MESSAGE: after calling cs_servicerequest_pub.Create_ServiceRequest API x_return_status=E
Effectivity ID 354115 : Error in Service Request creation. (VALUE2=309136) (VALUE3=02B048-1)API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val): The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.
MESSAGE: Processing Instance Number=309136
MESSAGE: before calling cs_servicerequest_pub.Create_ServiceRequest API
MESSAGE: after calling cs_servicerequest_pub.Create_ServiceRequest API x_return_status=E
Effectivity ID 354115 : Error in Service Request creation. (VALUE2=309136) (VALUE3=02B048-1)API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val): The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.
and
MESSAGE: Processing Effectivity===559584
MESSAGE: Processing Instance Number=2920493
MESSAGE: before calling cs_servicerequest_pub.Create_ServiceRequest API
MESSAGE: after calling cs_servicerequest_pub.Create_ServiceRequest API x_return_status=E
Effectivity ID 559584 : Error in Service Request creation. (VALUE2=2920493) (VALUE3=11J053)API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val): The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.
MESSAGE:after create task x_return_status !=U
Effectivity ID 559584 Route ID 10000 Owner Owner Type : Error in Task creation. (VALUE5=2920493) (VALUE6=11J053)Task is invalid. Please enter a valid task ID.Owner is invalid.
MESSAGE: Processing Instance Number=2920493
MESSAGE: before calling cs_servicerequest_pub.Create_ServiceRequest API
MESSAGE: after calling cs_servicerequest_pub.Create_ServiceRequest API x_return_status=E
Effectivity ID 559584 : Error in Service Request creation. (VALUE2=2920493) (VALUE3=11J053)API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val): The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.
MESSAGE:after create task x_return_status !=U
Effectivity ID 559584 Route ID 10000 Owner Owner Type : Error in Task creation. (VALUE5=2920493) (VALUE6=11J053)Task is invalid. Please enter a valid task ID.Owner is invalid.
Expected Behaviour
Preventive Maintenance Service Requests should be created
Steps to Reproduce
Submit the Preventive Maintenance Generate Service Requests and Tasks program
Cause
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