Preventive Maintenance Generate Service Requests And Tasks Program Errors.
(Doc ID 1617175.1)
Last updated on SEPTEMBER 10, 2018
Applies to:
Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On Applications 12.1.3 :
Preventive Maintenance Generate Service Requests and Tasks is erroring
Errors
MESSAGE: Processing Effectivity===354115
MESSAGE: Processing Instance Number=XXXXXX
MESSAGE: before calling cs_servicerequest_pub.Create_ServiceRequest API
MESSAGE: after calling cs_servicerequest_pub.Create_ServiceRequest API x_return_status=E
Effectivity ID 354115 : Error in Service Request creation. (VALUE2=XXXXXX) (VALUE3=XXXXXX)API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val): The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.
MESSAGE: Processing Instance Number=XXXXXX
MESSAGE: before calling cs_servicerequest_pub.Create_ServiceRequest API
MESSAGE: after calling cs_servicerequest_pub.Create_ServiceRequest API x_return_status=E
Effectivity ID 354115 : Error in Service Request creation. (VALUE2=XXXXXX) (VALUE3=XXXXXX)API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val): The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.
and
MESSAGE: Processing Effectivity===559584
MESSAGE: Processing Instance Number=XXXXXXX
MESSAGE: before calling cs_servicerequest_pub.Create_ServiceRequest API
MESSAGE: after calling cs_servicerequest_pub.Create_ServiceRequest API x_return_status=E
Effectivity ID 559584 : Error in Service Request creation. (VALUE2=XXXXXXX) (VALUE3=XXXXXX)API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val): The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.
MESSAGE:after create task x_return_status !=U
Effectivity ID 559584 Route ID 10000 Owner Owner Type : Error in Task creation. (VALUE5=XXXXXXX) (VALUE6=XXXXXX)Task is invalid. Please enter a valid task ID.Owner is invalid.
MESSAGE: Processing Instance Number=XXXXXXX
MESSAGE: before calling cs_servicerequest_pub.Create_ServiceRequest API
MESSAGE: after calling cs_servicerequest_pub.Create_ServiceRequest API x_return_status=E
Effectivity ID 559584 : Error in Service Request creation. (VALUE2=XXXXXXX) (VALUE3=XXXXXX)API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val): The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.
MESSAGE:after create task x_return_status !=U
Effectivity ID 559584 Route ID 10000 Owner Owner Type : Error in Task creation. (VALUE5=XXXXXXX) (VALUE6=XXXXXX)Task is invalid. Please enter a valid task ID.Owner is invalid.
Expected Behaviour
Preventive Maintenance Service Requests should be created
Steps to Reproduce
Submit the Preventive Maintenance Generate Service Requests and Tasks program
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |