Preventive Maintenance Generate Service Requests And Tasks Program Errors. (Doc ID 1617175.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On Applications 12.1.3 :
Preventive Maintenance Generate Service Requests and Tasks is erroring

Errors

MESSAGE: Processing Effectivity===<EFFECTIVITY_ID>
MESSAGE: Processing Instance Number=XXXXXX
MESSAGE: before calling cs_servicerequest_pub.Create_ServiceRequest API
MESSAGE: after calling cs_servicerequest_pub.Create_ServiceRequest API x_return_status=E
Effectivity ID <EFFECTIVITY_ID> : Error in Service Request creation. (VALUE2=XXXXXX) (VALUE3=XXXXXX)API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val): The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.

and

MESSAGE: Processing Effectivity===<EFFECTIVITY_ID>
MESSAGE: Processing Instance Number=XXXXXXX
MESSAGE: before calling cs_servicerequest_pub.Create_ServiceRequest API
MESSAGE: after calling cs_servicerequest_pub.Create_ServiceRequest API x_return_status=E
Effectivity ID <EFFECTIVITY_ID> : Error in Service Request creation. (VALUE2=XXXXXXX) (VALUE3=XXXXXX)API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val): The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.
MESSAGE:after create task x_return_status !=U
Effectivity ID <EFFECTIVITY_ID> Route ID 10000 Owner Owner Type : Error in Task creation. (VALUE5=XXXXXXX) (VALUE6=XXXXXX)Task is invalid. Please enter a valid task ID.Owner is invalid.

Expected Behaviour

Preventive Maintenance Service Requests should be created

Steps to Reproduce

Submit the Preventive Maintenance Generate Service Requests and Tasks program