ORA-00600: Internal Error Code Argument: 13009, [5000], [...] in package OKC_TERMINATE_PVT procedure terminate_cle While Attempting to Terminate Service Contract Line (Doc ID 1617194.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Find that on 12.1.3 version, Contracts Billing/Termination, it is not possible to terminate Service Contract Line
While trying to terminate Service Contract line, below error is encountered.
 

Error

ORA-00600: internal error code argument: 13009, [5000], [1], [17],[1], [], [], [], [], [], [], [], [] in package OKC_TERMINATE_PVT procedure terminate_cle


Steps to Reproduce

The issue can be reproduced at will with the following steps:

1.(R) Service Contract Manager : (N) LaunchPad

2. Query a contract, Select a line and attempt to terminate the line.

3. Error ORA-00600


 Business Impact

Due to this issue, users cannot terminate contracts.


Cause

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