Last updated on MARCH 08, 2017
Applies to:Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
Find that on 12.1.3 version, Contracts Billing/Termination, it is not possible to terminate Service Contract Line
While trying to terminate Service Contract line, below error is encountered.
ORA-00600: internal error code argument: 13009, , , ,, , , , , , , ,  in package OKC_TERMINATE_PVT procedure terminate_cle
Steps to Reproduce
The issue can be reproduced at will with the following steps:
1.(R) Service Contract Manager : (N) LaunchPad
2. Query a contract, Select a line and attempt to terminate the line.
3. Error ORA-00600
Due to this issue, users cannot terminate contracts.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms