Unable To Submit And Acknowledge Supplier Change Which Are Partially Acknowledged (Doc ID 1617654.1)

Last updated on JULY 08, 2020

Applies to:

Symptoms

On : 12.1.3 version,

ACTUAL BEHAVIOR
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Unable to submit and acknowledge supplier change for old agreements which are in partially acknowledge status

EXPECTED BEHAVIOR
-----------------------
Expect to
Buyer to be able to accept changes so
a) change request is completed and
b) suppliers able to accept order

STEPS
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The issue can be reproduced with the following steps:

1. Agreement in partially acknowledge status
2. supplier submits change get message:

"You have not fully acknowledged order 12345. If any change requests have been made to this order,
they will not be submitted until the order is completely acknowledged.
You can re query this purchase order and continue to submit response to the remaining shipments."

3. after this supplier unable to acknowledge as button 'Accept Entire Order' is gone
4. Buyer unable to accept the pending change,getting message like unable to accept as document not fully acknowledged
so whole process stucked unless datafix is given to revert pending change

Happens only for 'old' agreements - fresh agreements work fine

Workaround:
Buyer set acknowledge to 'D' = Document in Terms window of the BPA in Core to prevent suppliers submitting changes at all

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot proceed at all as buyers cannot accept the change and suppliers cannot accept order
so whole process is stuck

Cause

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