Sales Order Form Bill To (and Ship To) Contact LOV Showing Records For Inactive Locations(Site Uses)

(Doc ID 1617977.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

The Bill To and Ship To LOVs in Sales Order Entry form are showing the
Contact Records that are related to inactive locations (site USes) also.
This is causing a great confusion to users and leads to choosing the
incorrect record while entering Sales Orders.

-- Expected Behaviour
Expect only active records need to be shown

 -- Steps
The issue can be reproduced at will with the following steps.
1. OM Super User responsibility
2. Navigate to Sales Order form
3. Click to open Bill to Contact LOV.
4. See contact for inactive site.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms