In Field Service Technician Portal, Sort Setting In Personalized View Not Working
(Doc ID 1618003.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Field Service - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Field Service Engineer Portal
ACTUAL BEHAVIOR
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Sort Settings on Personalized View not sorting as expected.
EXPECTED BEHAVIOR
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Expect the Sort Setting on Personalized View to sort the column set.
STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Field Service Technician's Portal.
2. Click hyperlink Personalization Query (taskQuery).
3. Go to Task Table and Click eyeglasses icon.
4. Click on Update.
5. In sort setting, set the "Customers" column name to "ascending" Sort Order.
6. Click Apply button.
7. Click Return to Application .
8. Select the view and click on Go button.
9. The column is not sorted.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |