In Field Service Technician Portal, Sort Setting In Personalized View Not Working (Doc ID 1618003.1)

Last updated on JULY 14, 2020

Applies to:

Symptoms

On : 12.1.3 version, Field Service Engineer Portal

ACTUAL BEHAVIOR
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Sort Settings on Personalized View not sorting as expected.

EXPECTED BEHAVIOR
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Expect the Sort Setting on Personalized View to sort the column set.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Field Service Technician's Portal.
2. Click hyperlink Personalization Query (taskQuery).
3. Go to Task Table and Click eyeglasses icon.
4. Click on Update.
5. In sort setting, set the "Customers" column name to "ascending" Sort Order.
6. Click Apply button.
7. Click Return to Application .
8. Select the view and click on Go button.
9. The column is not sorted.

Changes

Cause

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