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iStore Promotion Modifier Limit Balance Is Not Updated After Cancelling Price Frozen Line In Order Management (Doc ID 1618092.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Order Capture - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

Promotion modifier with limit is applied to a cart in iStore.
Limit gets consumed against that quote line.

When order is placed lines are created with Calculate Price flag ='Freeze Price'.
If the user cancels this line, system does not update limit balance and that modifier cannot be applied to any other order or cart.

The same happens if order is created in OM, promotion applied, booked, pricing flag changed to Freeze Price and line is cancelled.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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