My Oracle Support Banner

Field Service Wireless Time UOM Is Not Defaulting In Create Task (Doc ID 1618369.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Wireless/WAP

ACTUAL BEHAVIOR
---------------
When creating a new task after creating a new Service Request in Field Service Wireless, the UOM (unit of measure) is not defaulting to the value set in the profile "CSF:Service Debrief Default UOM for Labor".

EXPECTED BEHAVIOR
-----------------------
Expecting the UOM to be defaulted.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Field Service Wireless ->
2. Open Task ->
3. Action ->
4. Create Service Request ->
5. New Task ‘Add’



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.