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Owner is invalid. CS_SR_TSK_CREATE_TASK_FAILED Error When Creating Service Request Task Via Template (Doc ID 1618765.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

When attempting to create task in the service request form using the task template option the following error occurs.

Error
Owner is invalid. CS_SR_TSK_CREATE_TASK_FAILED(TASK_TEMPLATE_GROUP= xx)

Steps to Replicate

The issue can be reproduced at will with the following steps:

Service>> Service Request >> Create Service Request

1. Create a service request
2. try to create a task using the task templates and save the task

The error occurs.


Changes

 

Cause

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