Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On : 12.1.3 version, Service Request Form
When attempting to create task in the service request form using the task template option the following error occurs.
Owner is invalid. CS_SR_TSK_CREATE_TASK_FAILED(TASK_TEMPLATE_GROUP= xx)
Steps to Replicate
The issue can be reproduced at will with the following steps:
Service>> Service Request >> Create Service Request
1. Create a service request
2. try to create a task using the task templates and save the task
The error occurs.
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